Customer Policies

Customer Policies & Service Guidelines

Please review these policies before requesting service. They keep every visit safe, fair, and stress-free for you and our team.

Payment & Pricing

Flat-Rate Pricing: We offer clear, fixed rates so you always know what to expect.
Securing Your Date: A non-refundable $25.00 deposit is required to reserve your booking. Don't worry—this is credited in full to your final invoice!
Payment Methods: We gladly accept Zelle, Venmo, Cash App, check, or cash.
On-Time Payments: Payment is due the same day services are rendered. A $50.00 late fee will apply to overdue balances, and future bookings will be paused until the account is settled.

Safety First: To protect our team, we do not handle tasks requiring high ladders, heavy lifting, biohazards (such as feces or black mold), pest removal, or excessive waste disposal.
Custom Needs: Please let us know if you have specific requests outside our standard scope so we can plan ahead!

Furry Friends: For the safety of your pets and our cleaners—and to keep freshly cleaned floors hair-free—please secure your pets in a comfortable, separate room while we work.

Keep it Healthy: If anyone in your household is feeling unwell or managing a contagious illness, please notify Clean Clarity LLC in advance. We will happily help you reschedule to keep everyone safe.

Notice Required: Life happens! If you need to change or cancel your appointment, please give us at least 24 to 48 hours' notice so we can adjust our team's schedule.

Our Guarantee: Your happiness is our top priority! If something isn't quite right, please notify our team while we are still on the property so we can fix it immediately.
Refund Policy: Because we invest dedicated labor and time into your home, services are non-refundable. However, open communication ensures we can resolve any misunderstanding on the spot.

Same-Day Requests: We do our best to accommodate last-minute needs! Same-day scheduling is optional, though availability is not always guaranteed.

Kindness Counts: We treat your home with the utmost care, and we ask that you treat our cleaning professionals with the same kindness and respect. Clear, polite, and professional communication goes a long way.
Transparency: Please share your expectations, specific preferences, or concerns with us upfront. Clear communication helps us deliver the perfect clean every single time.
Boundaries: We respect your personal space and privacy, and we kindly ask that our team's workspace and operational boundaries are respected in return.

Ready to request service? Request a free quote — by submitting, you confirm you've read and agree to these policies.